Office 365 license, and it’s still definitely valid and very much paid for, but Excel didn’t seem to think that was the case when I went to open the app.
This error can occur if a user has previously run the program compatibility wizard for a program part of the Microsoft Office package and set the option to run that program in compatibility mode going forward. In my example, the user was recently migrated to Windows 10 and after running into an issue with Microsoft Outlook ran the compatibility wizard, selected Outlook and then selected a different operating system than the current operating system.
Fortunately, there’s a really easy fix to the problem that doesn’t involve contacting Microsoft and yelling at anyone on the phone.
- How to fix Microsoft Office 365 subscription problems.
- Here’s what you should do to resolve the issue:
- Right-click on the Start button.
- Select apps and features.
The reason the Microsoft tech article is confusing is due to the instructions which haven’t been updated in a while. Windows 10 does not display a Compatibility tab on shortcuts to or executable files themselves which are signed by Microsoft and known to be compatible with that operating system. It is, however still possible to “turn on” compatibility mode for those same executables using the compatibility wizard.
Find the application from the list that you had the error in. (If you’re using Office 365 the app will be labeled as the package and not the individual app name).
- Click modify.
- Office fix
- Select online repair.
- Click repair.
- Office fix
- In some cases, errors can be fixed with the quick repair option, but when a license comes into play you need to go online to ensure everything syncs back up correctly.
- Office will now download whatever files and data it needs to repair itself. Once the process is complete, fire up the misbehaving application again. You should no longer see an error message stopping you from being productive like a boss!
Once the wizard has been run, however, there isn’t an easy way to remove or even determine whether an executable has been assigned to run in compatibility mode. Even uninstalling and re-installing MS Office will not fix the issue because the current users profile (registry) has the information that tells windows which executables should be run in compatibility mode. The only way to remove the compatibility mode assignment is via the compatibility tab .
Even I have a licensed version of Office 365, and it is valid and paid till now but somehow word didn’t seem like the same, and whenever I open it, I found the problem- “product activation failed.” But fortunately, there is an easy fix available to solve it without involving Microsoft or any third person.
- Even the above method won’t work for you then you can reactive or reinstall the Office 365 or Office 2016 by following the steps given below:
- Step 1: From any of the office products click on the left arrow in the top left of the product, then click on “Office Account.”
- Step 2: Now click on Manage Account and log in to your Office 365 or Office 2016 account.
- Step 3: Once you log in to your office 365 account, go to the software option.
- Step 4: Click on Install, and it will download all the required files that require for Office 365 reinstallation.